At Mug&Wick, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. If the product was defective or if we made a mistake with your order, we will issue a full refund. If the return is due to a change of mind, we will issue a refund minus the cost of return shipping.

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defective product or a mistake on our part. In such cases, we will cover the return shipping costs.

Contact Us

If you have any questions on how to return your item or need more information, please contact us at Customer Service.